Frequently Asked Questions

I placed an order and have not received my designs yet?

If you did not receive the email with the links within an hour of placing your order, please check your spam folder.  Some ISP's will send any emails with links to your spam folder.

Links are valid for 3 days from the time your order is processed.  If you miss the deadline, please email me and I will send new links.  Single designs ordered will include a zip file with all formats available as listed on each of the collections pages.   A colorchart in .pdf format is included with all designs.

Can I stitch out the designs on items and sell those items?  

Yes, you sure can.  As stated in my copyright notice, you can sitch out the designs on items for resale.  But -- please respect my work (as you would want others to respect your work) -- and do not copy, share, sell, trade, etc.   Please read my entire copyright notice below.

Do you offer discounts or ever have a sale on your designs?  

Occasionally I do have a sale.  If you want to be notified, please join my Yahoo group.

Can the designs be resized?

All my designs have been digitized for their original size.  Some designs may stitch out okay if they are resized and some may not.  The only thing I can suggest is you can try it if you want.

I stitched out one of your designs, and the outline is way off.  What is wrong?  

First of all, I can guarantee you that it is not the design itself.  Something may have happened when you were either downloading the design(s) or sending the design(s) to your memory card/floppy disk/machine.  Sometimes there can be a little glitch in your computer while they are being copied and they don't sew out right. The same thing has happened to me with designs that I have stitched out numerous times before and they were perfect previously.

Another suggestion:

One of my customers (Patricia Crady) recently sent me an email offering another suggestion for outlines being off. Her email reminded me that this is something I wanted to include in the FAQ, but just never got around to it.  Here is her suggestion in her own words.  She is so right.  If you don't stabilize and hoop your fabric properly, your design will not stitch out like it should.  (Thanks, Patricia, for reminding me.)

"I was reading your FAQs while browsing your designs, and I have some info for you. In the question on the "outline not matching the design", there's another (and very likely) reason for that.  I've been a customer of yours since you only had about 9 sets of designs.  When I first started embroidering, your designs were one of the few I owned. With my being inexperienced at that time, your designs consistently failed to match the outline.  I wrote to you about it, and you had no solution.  A friend with more experience figured out that what I had done was to fail to stabilize my fabric properly, and the bad outline was the result. I changed my stabilizing method and the results were excellent. If the customer does what she's supposed to do, your designs sew out magnificently every time.  Thought you might like to pass this information on to other customers."
 

Can I use your images for other purposes, such as gift cards, stationery, etc? 

Sorry, but all the images are copyrighted by Designs Sew Fine and may not be used for any purposes.  If you sell items on your site with my designs stitched out on them, I do require that you do indicate that the designs are copyrighted by Designs Sew Fine and include my url (http://www.DesignsSewFine.com).